Terms and Conditions
Last Updated: [22 June 2025]
Welcome to www.thegourmet.in. These Terms and Conditions govern your access to and use of our website and services. By using our website, you agree to be bound by the following terms. If you do not agree with these Terms, please do not use our services.
1. About Us
The Gourmet is an online platform that enables users to purchase fresh meat, seafood, and related products, delivered to your doorstep. We operate in select serviceable areas.
2. Eligibility
You must be at least 18 years of age to make purchases. By using our website, you confirm that you meet this requirement.
3. Ordering & Payments
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Orders can be placed online via www.thegourmet.in.
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Prices are listed in INR and include applicable taxes unless stated otherwise.
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Payment can be made via UPI, Credit/Debit Cards, Net Banking, or Cash on Delivery (where available).
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Orders once placed cannot be modified after confirmation.
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We reserve the right to cancel orders at our discretion (e.g. stock unavailability, service area constraints, or suspicious activity).
4. Delivery Policy
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Delivery timelines vary based on location, product availability, and selected time slots.
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In case of delays due to unforeseen issues (traffic, weather, etc.), we will try our best to inform you in advance.
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If the recipient is unavailable at the time of delivery, re-delivery may be chargeable.
5. Returns & Refunds
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Due to the perishable nature of our products, returns are not accepted once delivered.
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If the product delivered is damaged, spoiled, or incorrect, please report it within 2 hours of delivery with photographic proof.
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Approved refunds will be processed to your original payment method within 5-7 business days.
6. Account Responsibilities
You are responsible for maintaining the confidentiality of your account details and for all activities under your account. Notify us immediately of any unauthorized use.
7. Intellectual Property
All content (text, images, logos, product descriptions) on www.thegourmet.in is the property of The Gourmet or its licensors and is protected under Indian copyright and trademark laws. You may not copy, distribute, or use it without permission.
8. Privacy
Your personal data is handled in accordance with our Privacy Policy. We do not share your data with third parties without your consent, except as necessary to fulfill orders or comply with legal obligations.
9. Prohibited Activities
You agree not to:
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Use the website for unlawful purposes
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Attempt to gain unauthorized access to systems
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Misuse or tamper with our services
10. Modifications
We reserve the right to update these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes your acceptance of those changes.
11. Governing Law
These Terms are governed by the laws of India, and disputes will be subject to the jurisdiction of the courts of Bhubaneswar, Odisha.
12. Contact Us
If you have any questions or concerns, reach out to us:
📞 Phone: +91-7894561999
📧 Email: cdreamznet@gmail.com
Privacy Policy
Effective Date: 24/06/2025
Welcome to www.thegourmet.in (“The Gourmet”, “we”, “our”, or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We collect the following types of information when you interact with our website:
a. Personal Information
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Name
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Contact details (email address, phone number)
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Delivery address
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Payment details (only for transaction purposes – not stored)
b. Non-Personal Information
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Browser type and version
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Device information
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IP address
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Cookies and usage data
2. How We Use Your Information
We use the collected information to:
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Process and deliver your orders
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Communicate order status and customer support
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Personalize your shopping experience
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Improve website functionality and performance
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Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
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Trusted logistics and delivery partners
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Payment gateways (e.g., Razorpay) for processing transactions
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Legal authorities, if required by law
4. Cookies & Tracking
Our website uses cookies to enhance user experience and analyze traffic. By using our site, you consent to our use of cookies. You may disable cookies through your browser settings, but this may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You may request to:
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Access the personal data we hold about you
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Correct or update your information
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Delete your data (subject to applicable laws)
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Withdraw consent at any time
To exercise any of the above rights, please contact us at:
📧 support@thegourmet.in
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
Refund & Cancellation Policy
Effective Date: 24/06/2025
At The Gourmet (www.thegourmet.in), we strive to deliver the highest quality products with care and consistency. However, due to the perishable nature of many of our items, our refund and cancellation policies are as follows:
1. Order Cancellations
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Before Dispatch:
Orders can be cancelled within 10 minutes of placement by contacting our support team. If the order has not been processed or dispatched, we will cancel it and initiate a full refund. -
After Dispatch:
Once your order has been dispatched or out for delivery, it cannot be cancelled as the products are perishable and sensitive.
2. Refunds & Replacements
We offer refunds or replacements only in the following cases:
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Wrong item delivered
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Damaged packaging or product on arrival
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Missing items from your order
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Expired or visibly spoiled products upon delivery
📝 Note: Photo or video proof must be submitted within 2 hours of delivery to be eligible for a refund or replacement.
3. Non-Refundable Items
Due to hygiene and safety reasons, we do not accept returns or offer refunds on:
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Fresh meat, seafood, or dairy items once delivered
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Opened or partially consumed products
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Delay caused due to incorrect address or phone number provided by the customer
4. Refund Method
Once approved, refunds will be:
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Credited back to the original payment method (if prepaid)
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Settled via UPI or bank transfer for Cash on Delivery orders
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Processed within 3–7 business days
5. How to Request a Refund or Replacement
Please email us at cdreamznet@gmail.com or WhatsApp our helpline within 2 hours of delivery with:
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Your Order ID
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Issue details
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Photo/video proof (if applicable)
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Preferred resolution (refund or replacement)
6. Customer Support
📧 Email: cdreamznet@gmail.com
📞 Phone/WhatsApp: [+91 7894561999
🕘 Support Hours: 9 AM – 5 PM, All Days (excluding major holidays)
7. Policy Updates
This policy may be updated without prior notice. We recommend checking this page periodically for any changes.